Questions

We cap our client list at 45 and get to know every business personally. You always receive expert help from people who know your site – not generic support, ticket roulette, or faceless ‘first line’ service from junior staff.

Our ’boutique’ business model allows us to properly understand our clients and their sites and to provide a full-service rather than the profit-maximising cattle-market approach so common in this industry.

No, absolutely not! In fact, we are much less expensive like-for-like than all our serious competitors and we typically offer a fuller service. Most advertise a seemingly low entry-level price, but when you add up the cost of all the add-ons to get anything like an equivalent service, the price is much higher than ours.

For instance, industry-giant WPEngine.com currently advertises a price of £24 per month for a standard, non-ecommerce site (https://wpengine.com/gb/plans/#compare). But, if you want plugin and theme updates, an ‘advanced’ security firewall, and basic optimisations (all of which we provide as standard) your cost is already up to £58 per month. To benefit from uptime monitoring, technical site-health assessment, resource isolation, and other features that we provide as standard, you need their ‘Core’ plan which starts at a cool £312 per month. Even then, you are subject to restrictive server resource caps, you will be just one of at least 200,000 customers (https://wpengine.com/blog/15-years-of-innovation/), and you won’t benefit from our full-service features such as direct access to your own named expert, fixes, advice, and help with content and design updates.

Yes. Safe, timely updates for WordPress itself, plugins, and themes are part of every plan – always tested and applied by experts. No hidden charges, premium upsells, or unexpected invoices for proper maintenance.

We monitor your website 24/7. So we typically notice issues before you do. We respond immediately to critical faults during business hours. Most urgent fixes begin within the hour, with fast communication throughout. Even outside business hours we aim to implement mitigating measures quickly until the problem can be solved completely.

You’ll always deal with a named expert, not ticket queues or bots.

We provide monthly reports including speed, uptime, security status, actions carried out, and recommendations for improvement. You’ll understand exactly how your site is performing, and what’s been optimised each month.

No, we don’t take prisoners! We are a relationship-based business and have never had a client want to leave us because they’re dissatisfied. But, of course, circumstances and needs can change over time. So, we make things simple.

Because of the amount of work we put in at the start of the relationship (analysing, auditing and optimising and migrating your website) our initial contract is for 3 months. After that, you are free to terminate at any time with just 30 days’ notice.

See also our money-back guarantee for further reassurance.

Yes, we offer a no-questions-asked full refund if, in the initial three month period you are dissatisfied and wish to leave us.

Similarly, we reserve the right to end the relationship with a full refund to you in the initial period if we feel that it is not working satisfactorily for either or both parties.

Our layered WordPress security includes multiple firewalls, malware scanning, proactive vulnerability fixups, immediate response to threats, virtual patches, and prompt and regular updates. No provider can ever guarantee complete immunity for any website, but our managed approach dramatically reduces risks and includes full emergency cleanup if needed.

Every client receives hands-on support time each month for edits, tweaks and small improvements, all included. No surprise fees, no quoting for minor changes – just reliable, friendly, expert help to keep your site on point.

Onboarding starts with a full website MOT (audit) for threats and performance. That also enables us to get to understand your site, how it is built, and any quirks. We handle every technical detail, fix any immediate issues, and migrate you seamlessly. Our aim is to take care of the stress, not to add to it.

We have data centres in the UK, EU, and US. You can choose your preferred location. If you need to keep all operations and data within a single jurisdiction (e.g. in the UK for GDPR compliance), we have that covered.

Your website is backed up at least daily to secure, offsite servers, with encryption and multi-version retention—so you can restore from many points in time, not just yesterday’s copy. Recovery is available whenever you need it. For busy transactional sites, we can operate hourly database backups for peace of mind.